SOLUTIONS
Service Desk
Say goodbye to wasting countless hours fighting with technology that just doesn't work.
Our Service Desk services are here to help you and your business on a day-to-day basis. our highly experienced IT consultants will become your single point of contact, responding to trouble tickets, IT-related questions, and service requests. In doing so, saving your business time, money, and frustration. Stop struggling with subpar IT solutions. Our team can resolve issues quickly and accurately, and help you put your best foot forward.
Improve Your Security with Our IT Service Desk
Keep your company’s infrastructure safe and secure with our IT service desk. SecureSI uses the most reliable IT tools to monitor, report, and patch your network. We focus on keeping your data and information safe and secure, so you can focus on running your business.
To provide you with industry-leading security, we update our antivirus tools every two hours instead of every week. This boosts the security of your infrastructure by preventing hackers from reverse-engineering updates and accessing your information.
No matter what technology issue you’re facing, our IT service desk is your company’s most trusted resource for all your IT troubleshooting needs.
Our IT Service Desk Helps You Solve Simple and Complex Issues
Our cutting-edge, remote IT help desk supports your business via. phone and email, with bilingual agents available as well. Here are some things that you can expect from us.
- A 90% first-touch resolution (that means we’ll fix the issue quickly!).
- Trouble tickets addressed and remote resolution capabilities offered via the OneConnect application. This allows us to support vendor management, email, and application issues, as well as system and network problems.
- Field services for those more involved and complex issues that require an in-person trip.
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POSITION & COMPANY